PENNSYLVANIA  AMERICAN  WATER

 

For more than 30 years, Pennsylvania American Water has been assisting customers who qualify through our H2O Help to Others Program. Starting October 1, Fiscal Year 2026 funding for our customer assistance programs opens to all eligible Pennsylvania customers. 

 

I wanted to provide you with information on Pennsylvania American Water programs, including our recently launched Arrearage Forgiveness Program, as well as resources to help get the word out to your constituents.

 

Below is an overview of our H2O Help to Others Program. Please visit our website at pennsylvaniaamwater.com/H2O or read our factsheet (English and Spanish versions) for more details about water and wastewater grant program guidelines.

 

●       WATER SERVICE ASSISTANCE

○        Grants of up to $500 per household per year. 

○        A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges, which saves the average residential customer using 3,201 gallons/month $17.66 to $64.99 every month.

○        Water-saving devices and education including a low-flow shower head, faucet aerators, toilet tank diverter and non-toxic leak-detecting dye tablets

 

●       WASTEWATER SERVICE ASSISTANCE

○        Grants of up to $500 per household per year.

○        A 37% to 85% discount on the total wastewater charges, which saves the average residential customer using 3,201 gallons/month $40.53 to $93.12 every month.

 

●       ARREARAGE FORGIVENESS PROGRAM

○        Forgives $25 of participating customers’ past due balance when they make a current monthly bill payment in full, plus a $5 co-payment. 

○        For example, if a qualifying customer has a past due balance of $240 and a monthly bill of $30, through the Arrearage Forgiveness Program the customer would pay $35 each month for eight months to fully eliminate their past due balance.

Please let me know if you have any questions or would like additional information or support before sharing with your constituents. 

 

Thank you,

 

 

 
 

●       Template letter to the editor or constituent newsletter insert:

With the Fall season comes cooler temperatures, which can often lead to more expensive water bills due to greater use of hot water. Thankfully, important resources will be made available for community members who may be struggling to pay their water bill. Many in our community receive their drinking water and/or wastewater service from Pennsylvania American Water. For more than 30 years, Pennsylvania American Water has been assisting customers who qualify through its H2O Help to Others Program. Beginning October 1, help will be available for Pennsylvania American Water customers who need support to pay their water utility bills. I encourage area residents to see if you qualify for their customer assistance by contacting Dollar Energy Fund at 1-888-282-6816, or applying online at https://www.dollarenergy.org/myapp/. Depending on your household income, you may qualify for drinking water and wastewater grants of up to $500 per household per year and discounts ranging from 30% to 90%. 

 

●       Social media graphics with QR code to drive sign ups: 

 

Many in our community receive their drinking water and/or wastewater service from Pennsylvania American Water. For more than 30 years, the company has been assisting qualified customers with their water and wastewater bills through its H2O Help to Others Program. I encourage area residents to see if you qualify for drinking water and/or wastewater grants of up to $500 per household per year and discounts ranging from 30% to 90% by contacting Dollar Energy Fund at 1-888-282-6816, or apply online at https://www.dollarenergy.org/myapp/.